Wind Charger Replaced

Marlec in UK has agreed to replace our Rutland 913 wind charger with a brand new unit. There was one snag. Rod had no new 913's in stock and a pallet of 913's containing our replacement unit would not arrive for about six weeks. I was given a choice: wait six weeks (maybe more) or Rod would put together a replacement unit from components that he had in hand here in NZ.

I discussed it with the crew and we agreed that we could not wait six weeks for the replacement if we were have any chance of making it to Seattle by December. We also agreed that even though we do not question Rod's competence and ability to provide us with a good replacement there is no substitute for a brand new unit direct from the factory.

We asked Rod to ask Theresa at Marlec if she would consider air freighting the replacement unit to us if we paid for the freight. Theresa said OK and yesterday we got the freight quotation which we accepted. We hope to receive the unit in about one week.

I know that we had a rough time with the Rutland 913. However, beyond that it has been all good. Rod has been extremely thorough in his investigation of our faulty unit and Theresa representing Marlec was very prompt in agreeing to a replacement, then agreeing to air freight it.

Marlec has the serial number of our faulty unit and I expect them to undertake an internal investigation to learn the history of this unit before it was sold to us. The result is of course their business because we are satisfied with the replacement.